/ Support Operations

Decentralized support infrastructure available 24/7/365. Operational assistance for account recovery, vendor bonds, and escrow dispute resolution. All external communications must be PGP encrypted.

External Channels

General Inquiries

NON-SENSITIVE QUERIES ONLY

[email protected]

Security / Vulnerabilities

PGP ENCRYPTION MANDATORY

[email protected]
Avg Response 4-12 Hours
Status Active

Internal Ticket System

For operational security, all order-related inquiries, escrow disputes, and account-specific issues must be handled via the internal ticket system. This ensures end-to-end encryption and verified user identity.

Access Protocol

  1. Navigate to: nexusacbesqtn3yorsycg27ivjn37qu7laqgkzutd3m5njqmaxpdiqid.onion
  2. Login to your verified account.
  3. Access User CP > Support Center.
  4. Create Ticket with relevant Order ID.

Priority Levels

High Priority Escrow disputes, Vendor bonds
Normal Priority General questions, Feature requests

Official PGP Identity

Verify the fingerprint below against trusted mirrors. Encrypt all sensitive messages (addresses, tracking numbers, disputes) using this public key. Unencrypted messages containing sensitive data will be deleted automatically.

Key Fingerprint 89AB CDEF 0123 4567 89AB CDEF 0123 4567